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Delivery and Returns
Here are the most common questions about delivery and returns of your orders.
What are the delivery times?
Delivery times vary depending on your location and the shipping method you choose. We typically ship orders within 2 to 5 business days . You will receive an email with a tracking number to track your order in real time.
Can I exchange or return a product?
We accept returns within 30 days of receiving your order, provided the items are unworn and in their original packaging . Return shipping costs are the customer's responsibility, unless the product is defective or we made a mistake in your order.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You will then be able to track the progress of your package directly through our delivery partner.
Products and Materials
Here are the most frequently asked questions about the materials used in our products.
Are your products ethically made?
Absolutely. At Ubuntu Books, we are committed to promoting responsible luxury . Our products are made with eco-friendly materials, sourced from short supply chains , and are crafted by local artisans, primarily women from Africa . We support fair trade and guarantee respectful and sustainable working conditions.
Personalization and Tailor-Made
Here are the most frequently asked questions about customizing our products on demand.
Do you offer tailor-made services?
Yes, we offer a custom-made service for our most discerning clients. You can customize certain models based on your preferences and specific measurements. This service is more expensive and requires prior consultation with our team to ensure a perfect fit.
Can I customize my product?
Yes, we offer customization options on select products. If you would like to personalize an item with initials, designs, or specific colors, please contact us for more information on available options.
Payment and Billing
Here are the most common questions about available payment methods.
What payment methods do you accept?
We accept several secure payment methods, including:
• Credit/debit cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay
All payments are processed securely, and we use encryption protocols to protect your information.
Support and Contact
Here are the most common questions about contact methods.
How can I contact customer service?
If you have questions not covered in this FAQ or need assistance, you can contact us by one of the following means:
• By telephone : +33 7 65 64 26 59 (Monday to Friday, 9:00 a.m. to 6:00 p.m.)
• By email : ubuntubooks489@gmail.com
• Via our contact form : [ Click here to send us a message ]
