Delivery Conditions – Ubuntu Brand

1. Manufacturing & shipping times

FR:
Our pieces are made to order or in limited series, with particular artisanal care.

- Manufacturing time: 7 to 15 working days
- Delivery time: 3 to 7 working days depending on the destination

EN:
Our pieces are made to order or in limited editions, with exceptional artisanal care.

- Production time: 7 to 15 business days
- Delivery time: 3 to 7 business days depending on your location

2. Delivery areas

FR:
We deliver worldwide:

France & Europe: tracked delivery
Africa: Dakar & major capitals (Bamako, Abidjan, etc.) via relay or courier
North America & Rest of the World: DHL / FedEx Express

EN:
We ship worldwide:

France & Europe: tracked shipping
Africa: Dakar & major capitals (Bamako, Abidjan, etc.) via pickup point or courier
North America & other regions: DHL / FedEx Express

3. Delivery costs

FR:
France & Europe: free for purchases over €200
Africa: fixed fee of €15 / free from €250
International: fees calculated upon ordering according to destination

EN:
France & Europe: free from €200
Africa: flat fee €15 / free from €250
International: fees calculated at checkout based on destination

4. Follow-up & customer service

FR:
Every order receives a tracking link. Our customer service team will assist you until delivery and beyond.

EN:
Each order includes a tracking link. Our customer service follows your package until delivery – and beyond.

5. Returns & Exchanges

FR:
Returns are accepted within 14 days of receipt (excluding personalized items).
Exchange is free in the event of a size error or proven defect.

EN:
Returns are accepted within 14 days of receipt (excluding custom-made pieces).
Exchange is free in case of sizing error or proven defect.

Ubuntu Books